“Over the past ten years, health care providers have been devoting extraordinary time, energy, and financial resources to patient safety initiatives. Unfortunately, while there have been a few success stories of limited scope, the health care industry has not achieved anything close to “zero” errors! There is clearly a need for an approach to patient safety that can be adopted by every healthcare provider-regardless of their education and training and in every health care setting. Apollo’s CRM program offers a uniform approach to patient safety-a five-step leadership and teambuilding model based on human factors principles designed to become easily embedded in the health care organization. Adapted from the airline industry CRM addresses one of the biggest road-blocks to patient safety-communication. The simple elegance of the Commander and Crew Model assures increased patient safety by reducing errors. In my opinion, CRM has the greatest chance of success of any patient safety initiative to date!”
— Ellen L. Barton, J.D., CPC - Risk Managerment Consultant, Medical Mutual Speaker
“I can see the CRM training by Apollo will be a future requirement for all healthcare professionals to reduce complacency, increase multi- generational communication skills, and increase situational awareness of one’s environment. I found the training to be motivating, timely, and intuitive for today’s healthcare environment”
— Celina Makowski, RHIT - Flagler Hospital, St. Augustine, FL
“Before Apollo training, surgeons were ambivalent about how the timeouts were to be completed. Post training, surgeons are now at 100% compliance on either conducting the timeouts or initiating them. As a result of the Apollo Project, I’m no longer worried about a Joint Commission inspection or the possibility of a wrong-site surgery and we have started the process of standardizing order sets for surgeons to reduce the potential for ambiguity around VTE prophylaxis orders. This is being done on an individual basis for each practice.”
— Randy Weeks— Director of Perioperative Services, Citrus Memorial
